JOB DESCRIPTION

Company Name: Thriwe Consulting Pvt. Ltd.
Position: Customer Support Executive
No. of Openings: 1
Experience: 1+ Years
Salary: Market Standard
Working Location: Saket, New Delhi

Role Overview

Thriwe Consulting Pvt. Ltd. is looking for a proactive and customer-focused Customer Support Executive to manage end-to-end customer interactions and ensure a seamless service experience. The ideal candidate will be responsible for handling inbound and outbound calls, coordinating with clients and golf course partners for bookings, resolving customer queries, and maintaining high standards of service quality. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment while meeting operational targets.


Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Assist clients with golf bookings by coordinating with customers and partner golf courses.
  • Manage customer queries and complaints through to resolution, ensuring timely closure.
  • Maintain accurate records of customer interactions and follow established communication procedures and policies.
  • Meet Quality Assurance standards and achieve defined performance metrics.
  • Escalate recurring issues and share key insights with relevant stakeholders to improve customer experience.
  • Prepare and circulate daily, weekly, and monthly MIS reports, dashboards, and performance updates.
  • Generate ad hoc reports based on business and team requirements.
  • Collaborate with internal teams to ensure smooth service delivery and operational excellence.
  • Be willing to work extended hours during peak business periods when required.


Eligibility & Skills

  • Bachelor’s degree from a recognized institution.
  • Minimum 2 years of experience in customer support or a similar role.
  • Strong working knowledge of MS Excel, MS PowerPoint, and other Microsoft Office applications.
  • Excellent verbal and written communication skills with strong interpersonal abilities.
  • Good analytical and problem-solving skills with a customer-first approach.
  • Positive attitude, adaptability, and the ability to multitask effectively.
  • Strong organizational skills with attention to accuracy and detail.

View all job openings