JOB DESCRIPTION:
Company Name: Thriwe Consulting Pvt. Ltd.
Position: Program Management Head
No. Of Opening: 4
Experience: 8-12 years
Salary: Market Standard
Working Location: Saket, New Delhi
Highest Qualification: Technical Graduate
About Thriwe:
Thriwe is a technology driven, one-stop solution for Loyalty & Benefits, catering to both National and International Markets. Founded in the year 2011 with headquarters in India and offices across UAE, Singapore, and Saudi Arabia; Thriwe provides an ecosystem that delivers premium Customer Acquisition, Retention, & Allegiance services to the world’s leading Financial Institutions & Card Networks. With over 1,00,000+ partner associations and service delivery presence in 130 countries worldwide, we empower clients to invigorate engagement with their most valuable customers.
Scope of Ownership:
| OWNS | DOES NOT OWN |
| Milestone tracking and delivery integrity — client programs and internal initiatives | What to build — product decisions (PM owns) |
| Cross-team and cross-POD dependency mapping | How to build — engineering decisions (EM/TL owns) |
| Blocker escalation before deadlines are missed | Technical architecture and implementation choices |
| Team management — guiding and growing Program Managers within the function | Client commercial relationships and negotiations |
| Delivery status communication to clients and internal stakeholders | Backlog sequencing and feature prioritization |
| Risk flagging and sprint retrospective facilitation | Engineering capacity planning |
Roles and Responsibilities:
- Own end-to-end delivery integrity for both client programs and internal product initiatives — client program delivery is the primary focus; internal initiatives unlock long-term platform value.
- Track 2–5 day atomic milestones per sprint across all assigned workstreams — each milestone must have a clear owner, acceptance criteria, and committed date.
- Identify milestone risk at least 24 hours in advance; never surface a blocker on or after a deadline.
- Map all cross-team and cross-POD dependencies at sprint start — maintain them actively throughout the cycle.
- Escalate blockers on the day they are identified — with context, impact, and a proposed resolution path.
- Run daily standups focused on blockers and next 24-hour targets — not status recitation.
- Coordinate across engineering, product, ops, and client-facing teams to remove blockers at every delivery stage.
- Formally raise timeline or scope concerns when priorities create delivery risk — with data; commit fully once a decision is made.
- Prepare and deliver concise weekly delivery status updates to leadership and relevant stakeholders with escalation flags where required.
- Own client program onboarding pipeline tracking: Not Started → In Setup → In Progress → UAT → Go-Live Ready → Live.
- Lead, mentor, and grow Program Managers within the function — set standards, review delivery quality, and build team capability over time.
- Drive sprint retrospectives — document root causes of slippages and actionable changes for the next cycle.
- Surface systemic cross-team delivery risks to leadership, not just sprint-level issues.
Skills:
- 8–12 years of experience in program or delivery management within a product/engineering environment.
- Proven ability to own delivery across multiple concurrent workstreams — client-facing and internal — without losing thread.
- Experience managing and mentoring a team of Program Managers or project managers.
- Experience working across product, engineering, ops, and client teams simultaneously.
- Strong command of project management tools: Jira, Linear, Notion, or equivalent.
- Exceptional written communication — can produce a crisp delivery update a CXO or client can act on.
- Demonstrated ability to escalate early and precisely — frames blockers as: what is stuck, who owns it, impact, what is needed.
- Challenge & Commit mindset — raises concerns formally, drives alignment, and executes without re-litigating.
- Prior experience in B2B SaaS, fintech, or loyalty/benefits technology preferred.
- Familiarity with multi-tenant, integration-heavy product systems is a strong advantage.
- Exposure to global clients (international banks, card networks, or cross-border programs) is a good-to-have.
- Formal project management certification (PMP, CSM, or equivalent) is desirable.
What We Offer:
- Macbook Pro and Monitor for the best development setup
- Paid Time Off and Parental Leave
- Flexible Working Environment: We have a lot of flexibility in the structure of when we work and how we work together, with a long-standing, supportive environment
- Family health insurance
